We have an office in the beautiful country: USA; Supply warehouses in: USA; High-Quality vendor contacts in: China.
How can I pay?
We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal.
Where do you ship from ?
We ship from our partnered warehouses & factories located in US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing.
Is shipping really FREE ?
Yes, shipping is Free Worldwide on most items.
How long will it take for my items to arrive ?
It will usually take 18-24 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.
You can place an order from any country, we ship Worldwide.
How long will it take to receive a tracking number?
It will take usually between 2-5 business days.
Which currency will I be charged in?
We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Will i receive a confirmation number when i place my order?
Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.
Who can i contact if i have a problem with my order?
All inquiries can be forwarded to support@myluminousbag.com
Is Checkout on this site safe and secure?
You can be absolutely sure that all purchases here are safe and secure.
If I enter my email address will you sell my information?
We do not sell any customer information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Will I (the customers) have to pay customers?
For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.
What happens if my order gets stuck or lost in the mail?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
ill i be charged for customs and taxes?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.
When will i receive my order ?
Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 8-15 days for your order to arrive at the USA (varies from product to product). Other countries can take an estimated 12-18 Days (varies from product to product) due to distance traveling and customs. Please note, that due to the extreme popularity of our offers, these are only estimates.